600px-Stop_sign(standard).svgI was faced with a choice this week: jump online and call out a business’ bad behavior, or gather information and think judiciously about what, if anything, I should do.

I chose the latter. It feels completely right.

There was an incident related to a field trip that Girl Child took this week, where the representative from the company wasn’t exactly professional, or even kind. I wasn’t there, but I heard from Girl about it. The details aren’t important, but suffice it to say, my eyebrows were raised.

The temptation to look up the business on social media sites and make some noise about this man’s lack of professionalism was powerful. I have what amounts to a megaphone at my fingertips. We all do. I have seen some incredible internet pile-ups on companies that make a mess, the biggest and most recent being Amy’s Baking Company and Abercrombie & Fitch. Memes abound, trolls come out from under their bridges and TYPE IN ALL CAPS, as if some how yelling at the culprits will beat them into submission. Or, smear them to ruin.

With these recent social media casualties fresh in my mind, I thought about how I would feel if someone dragged my name, my company, and my entire life through the digital mud. Old memes are becoming strikingly similar to bad bedding: always turning up. With this in mind, I decided to let some dust settle; get some additional information about the situation.

Girl’s teacher and principal spoke to the gentleman about his behavior, and the school won’t be retaining his services again. The end of the story, right there. It was dealt with privately and efficiently, without his less-than-flattering behavior – something we are all guilty of at some point in our lives – being held up for public scorn and ridicule. The drama regarding the situation was over, just like that.

I’m not arrogant enough to think that one tweet from me would take his livelihood and make it circle the drain. But that’s not really the point. The point is, I stopped and thought about a course of action before I took it. The internet road less traveled. I controlled my righteous indignation impulse.

For me, and quite possibly for my children, it made all the difference.


Related Posts Plugin for WordPress, Blogger...
Share on FacebookTweet about this on TwitterPin on PinterestEmail this to someoneShare on LinkedIn